CX Consultant

A.P. Moller - Maersk · United States of America

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Company
A.P. Moller - Maersk
Location
United States of America
Employment type
Full-time
Posted
September 15, 2026

About this job

The National Customer Service CX Consultant supports the National Account (NA) Sales Program and ensures 24/7/365 Business Continuity. CX Consultants process customer inquiries via phone and email. They track and trace shipments and enter returns for specific accounts. They are responsible for day-to-day communication with National Account customers, as well as problem solving escalations as it relates to customer pick-up and deliveries. CX Consultants provide phone coverage for all Maersk stations after business hours. Key Responsibilities Monitor (Track) shipments and review any special requirements to ensure delivery and/or pick-ups expectations are met.…

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Consultant skills

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CX Consultant — A.P. Moller - Maersk | NewLuxJob