Customer Care Representative - 20%

About this job

Key Responsabilities Act as a point of contact for clients, primarily handling written inquiries (chat, email, in-app messaging), and delivering a professional, friendly, and solution-oriented customer experience. Provide prompt, accurate, and reliable support related to the Yuh app and banking services, ensuring a high level of service quality. Support clients by clearly explaining products, features, and processes in an easy-to-understand and empathetic manner. Ensure high client satisfaction by carefully addressing requests, executing client instructions, and resolving issues with professionalism and attention to detail. Identify opportunities to improve the customer experience during interactions and contribute ideas to enhance services and processes.…

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Most-requested skills in Switzerland

Based on 54 Switzerland vacancies that list requirements, these are the skills employers ask for most often.

• English81% of postings
• Communication76% of postings
• German74% of postings
• CRM13% of postings
• Troubleshooting13% of postings
• Salesforce6% of postings
• Ticketing4% of postings
• Zendesk2% of postings

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