Servicedesk
Danda AB · Lund, Sverige · Remote-friendly
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- Company
- Danda AB
- Location
- Lund, Sverige
- Employment type
- Full-time
- Posted
- June 22, 2026
About this job
For Tetra Pak we are searching for a Global Service Desk Consultat (swedish/english/spanish) to Provide IT support for users IT environment remotely via phone/webchat and/or using remote assistance tools. You will uses the knowledge to improve business processes by analyzing company's needs and implementing solutions. Some of their responsibilities may include: Defining technical architecture, Training team members, Monitoring and testing implemented tools, and Solving complex situations. Responsibilities: Resolve tickets within SLA and quality targets Follow ITIL processes (Incident, Request, Problem Management) Participate in continuous improvement and shift-left initiatives Act as technical support escalation point within GSD Ensure high end-user satisfaction and communication Language …
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