Service Delivery Manager - Digital Workplace
Indra · Madrid
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- Company
- Indra
- Location
- Madrid
- Posted
- July 30, 2026
About this job
En nuestro posicionamiento como compañía líder, queremos reforzar nuestro equipo con un/a Service Delivey Manager. 💡 ¿Qué harás? Liderar la evolución del servicio en entornos de Digital Workplace Liderar iniciativas de mejora continua en Service Desk y End User Services Optimizar modelos operativos (onshore/offshore, productividad y costes) Implantar frameworks de excelencia (Lean, ITIL, Six Sigma) Gestionar el delivery (SLAs, KPIs, experiencia de usuario) Impulsar automatización y estandarización Coordinar equipos globales y multidisciplinares Actuar como interlocutor con cliente (incluyendo nivel C-level) 🎯 Qué buscamos en ti ✅ Mas de 10 años en IT Services (Digital Workplace, Service Desk, Service Delivery) con roles como Service Delivery Manager, Head of Delivery o Workplace Lead ✅…
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