IT Business Analyst - Omnichannel Orchestration - RDT Global Products & GPS
Roche · Madrid
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- Company
- Roche
- Location
- Madrid
- Employment type
- Full-time
- Posted
- June 30, 2026
About this job
The Position Job Description The Position At Roche, we are building a scalable and compliant omnichannel engagement ecosystem that enables personalized, data-driven interactions across channels. As an IT Business Analyst within Omnichannel Orchestration, you will act as the bridge between business stakeholders, affiliate teams, and technology delivery teams. You will play a key role in translating business needs into clear requirements, supporting onboarding and adoption of omnichannel capabilities, and ensuring successful delivery of customer engagement use cases across markets. A major focus of this role will be supporting the rollout, adoption, and continuous improvement of omnichannel engagement capabilities across Pharma International affiliates.…
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