Customer Care Specialist - Spend Platform - English Speaker

About this job

ABOUT THE ROLE Join Perk as a key member of our Customer Care team, supporting customers on technically complex cases within our finance and accounting software suite. You'll bring hands on knowledge of fintech or accounting platforms to help customers navigate real operational challenges, not just surface level queries. You'll collaborate with cross functional teams, own the resolution of technical incidents, and act as the go to internal resource on how our software works in practice. What You'll Do - Respond to customer queries via email and phone, with a focus on technical and finance operational issues - Troubleshoot and resolve complex cases, including bugs and product incidents, tracking them through to resolution - Document interactions and escalate appropriately, using domain…

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Most-requested skills in Spain

Based on 381 Spain vacancies that list requirements, these are the skills employers ask for most often.

• Communication52% of postings
• CRM41% of postings
• Troubleshooting38% of postings
• English23% of postings
• Live Chat16% of postings
• German11% of postings
• Ticketing6% of postings
• Salesforce3% of postings

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