Customer Success Manager
Infor · Wroclaw
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- Company
- Infor
- Location
- Wroclaw
- Employment type
- Full-time
- Posted
- June 30, 2026
About this job
The Customer Success Manager (CSM) will drive customer engagement within a scalable, data-driven customer success motion for mid-tier, SMB, and long-tail segments as part of Infor’s CSX (Customer Success & Experience) Hub team. This role directly supports the team’s vision of building a scaled customer success engine, delivering seamless, digital-first, guided, and human assisted journeys, powered by an integrated global team, data-driven engagement that drive measurable customer and business outcomes. This strategic, technical, hands-on customer facing role combines guided 1:1 engagement with scaled 1:many engagements. The role drives both individualized and programmatic customer success initiatives throughout the customer lifecycle, including guided experiences, release readiness outreac…
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