Customer Contact Manager

Infosys Consulting - Europe · Poland · Remote-friendly

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Company
Infosys Consulting - Europe
Location
Poland
Employment type
Full-time
Posted
September 23, 2025

About this job

About your role As a Customer Contact Manager, you will be responsible for overseeing and optimizing customer interaction channels across voice, digital, and self-service platforms. You will lead initiatives to improve customer satisfaction, streamline contact center operations, and ensure consistent service delivery across touchpoints. This role requires a blend of operational leadership, customer-centric thinking, and technology awareness.

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