Customer Contact Manager
Infosys Consulting - Europe · Poland · Remote-friendly
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- Company
- Infosys Consulting - Europe
- Location
- Poland
- Employment type
- Full-time
- Posted
- September 23, 2025
About this job
About your role As a Customer Contact Manager, you will be responsible for overseeing and optimizing customer interaction channels across voice, digital, and self-service platforms. You will lead initiatives to improve customer satisfaction, streamline contact center operations, and ensure consistent service delivery across touchpoints. This role requires a blend of operational leadership, customer-centric thinking, and technology awareness.
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