Customer Success Program Manager
Smart Apartment Data · Warsaw, Masovian Voivodeship · Remote-friendly
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- Company
- Smart Apartment Data
- Location
- Warsaw, Masovian Voivodeship
- Employment type
- Full-time
- Posted
- August 19, 2026
About this job
About the Role We need someone to run our customer success program from the ground up — onboarding, training, follow-through, and retention. Think of it like a project manager for the customer journey: you're not doing every task yourself, you're making sure the right things happen at the right time. What You'll Do Own the customer onboarding-to-retention workflow Direct follow-ups and check-ins to catch and solve problems early Coordinate across sales, accounting, and product as issues arise Build the systems and processes as you go — this role isn't fully defined yet Report progress and flag issues before they become bigger problems
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