Collections Operations Manager / Russian Speaker
Whizz · Poland · Remote-friendly
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- Company
- Whizz
- Location
- Poland
- Posted
- August 10, 2026
About this job
Position: Collections Operations Manager Location: Remote Responsibilities: Manage day-to-day collections workflows in our CRM and ERP: statuses, triggers, automated sequences, communication templates, task routing - following and refining an established process. Execute collections strategy: segmentation of overdue accounts, contact cadence, escalation paths, settlement and payment-plan rules, based on company guidelines. Document process gaps and improvement ideas, and pass them to the development team as clear requirements for review and prioritization. Run regular reviews of overdue portfolios, prioritize recovery efforts, and report progress to senior management. Work closely with Customer Support and Operations to remove friction from the payment and recovery process.…
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