Customer Service Analyst
Citi · Olsztyn Poland
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- Company
- Citi
- Location
- Olsztyn Poland
- Posted
- August 12, 2026
About this job
Responsibilities: Manage a portfolio of high-profile clients, ensuring queries are acknowledged, investigated, and resolved timely and professionally Develop and maintain client portfolio through regular calls and face to face interaction Inform clients about problems (system failures, market issues) and provide regular resolution updates Advise on and advocate the implementation of process improvement and reengineering to improve client experience Maintain knowledge of new market and regulatory requirements affecting client portfolio/base Escalate customer feedback, processing delays and errors appropriately Provide coaching, support to team Requirements: Customer service experience English (fluent in writing and speaking) Relevant experience (business/financial environment) preferred…
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