Senior Product Support Analyst with German
Infor · Wroclaw
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- Company
- Infor
- Location
- Wroclaw
- Employment type
- Full-time
- Posted
- July 8, 2026
About this job
Resolves clients' questions and problems on use of software product (ERP system in area automotive) over the telephone or Internet focusing on product functionality. If needed, co-operates with Development in order to clarify and resolve the issue. Install solutions provided by Development in customer´s systems. Manages workload effectively following global Support procedures to ensure successful completion of tasks. Promotes and maintains a high quality, professional, service-oriented company image among users and team. Contributes information to the Support knowledge base, when necessary. Takes initiative to constantly develop skills in the given functional area of the product.
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