Customer Service Advisor
Dun & Bradstreet · Warsaw - Poland
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- Company
- Dun & Bradstreet
- Location
- Warsaw - Poland
- Employment type
- Full-time
- Posted
- June 24, 2026
About this job
Provides accurate, timely, complete and consistent global customer support involving telephone inquiries, email requests and Web-based inquiries from customers of Dun & Bradstreet, including customers, sales representatives, and 3rd Party customers. Escalates complex, high-impact, or non-standard cases to Tier 2 or relevant teams Ensures all interactions are documented accurately in CRM (e.g. Salesforce) Takes ownership and has full resolution responsibility throughout the entire interaction with customer upholding high levels of customer satisfaction (CSAT) and appropriate operational performance standards. Responsible for working in a team environment to provide an exceptional level of service to all customers by listening empathetically to the customer, identifying and defining the…
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