Customer Success Executive
NielsenIQ · Szczecin, 30
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- Company
- NielsenIQ
- Location
- Szczecin, 30
- Employment type
- Full-time
- Posted
- August 31, 2026
About this job
RESPONSIBILITIES · It will be your responsibility to support the delivery of our core service · Daily customer support to the Polish customers via the use of Freshdesk platform, main areas you will deal with onboarding customers for different service and ongoing support plus any ad hoc tasks required by your manager and the local sales teams · Work closely with local sales team and other departments within the business · Provide training sessions to our customers and help them to get the most out of our service · To drive customer satisfaction to protect future renewals · Ensuring customer queries are responded to across the appropriate Freshdesk channels and within the specified SLAs · Contribute to achieving the regional NPS target by maintaining strong customer relationships, ensuring…
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