Ready to Lead SaaS Operations? Join Finago as Operations Manager

About this job

(Senior) Manager, Platform & SaaS Operations - Scandinavia Do you thrive on improving performance, scalability, and reliability of business‑critical systems --- and want to shape how platform engineering & operations are run across multiple SaaS services? At Finago, we’re setting a new standard for financial & human resources software across the Nordics. Our mission? To become the most customer‑centric business software company out there. To support Scandinavian services and strengthen our internal capabilities, we’re now looking for a Operations Manager to join our Global SaaS Operations team. Your mission? 🚀 As our Operations Manager for Scandinavia, you’ll play a key role in leading the delivery and operational excellence of Finago's SaaS services in the Norwegian/Swedish market. The role ensures high service availability, operational efficiency, and alignment with our Global SaaS Operational Objectives. This leader works closely with Customer Success, Product Management, Engineering, and regional leadership teams to optimize service delivery, incident management, vendor management, and other operational processes. The role combines people leadership, operational management, and strategic planning to drive sustainable growth and customer value. 💡 Your key tasks and responsibilities include: Operational Leadership Drive strategic input into Global SaaS Operations, ensuring the evolution of operational excellence and quality management practices across a global service organization. Lead and manage a talented Platform Engineering / Operations team consisting of 7 specialist. Partner with R&D to support the successful development and deployment of services. Ensure consistent execution of operational processes and service standards. Drive operational excellence through KPI management and performance reviews. Coordinate selected major programs and initiatives that require a balance of technical expertise and people-focused leadership to achieve successful outcomes. Process Improvement Identify opportunities for automation and process optimization. Drive continuous improvement initiatives leveraging SaaS best practices. Implement operational frameworks that improve scalability and reduce costs. Support AI and automation initiatives within operational workflows. People Leadership Lead, coach, and develop operations & cloud specialists. Foster a customer-centric and performance-driven culture. Conduct workforce planning and talent development activities. Drive employee engagement and team effectiveness. Governance & Compliance Ensure adherence to security, privacy, and regulatory requirements. Support audit and compliance activities such as ISO27001 Maintain operational readiness for business continuity and incident response. Develop scalable operating models to support business growth. Practical information Position: Permanent, full-time **Location:**Oslo, Skien (hybrid work model) Reporting to: Director of SaaS Operations Why join this role? You’ll have the opportunity to drive operational excellence and play a key role in scaling a growing SaaS business which thousands of customers rely on every day with a talent group of professions by your side. 💎 “ With the people, professionalism, and teamwork that exist at Finago, I don’t think I’ll ever stop growing here --- and it’s a truly inspiring feeling to have!” - Rosaliina Munnukka, Service Designer Ready to make an impact? 💥 We’re looking for an experienced Operations Manager who is ready to make an impact on our SaaS operations and service delivery across Scandinavia. To succeed in this position, you should have: A Bachelor’s degree in Business, Information Technology, Engineering, or a related field. More than 5 years of experience in SaaS operations and IT services, with extensive expertise in managing a wide range of hosting platforms, including dedicated hosting providers and cloud environments such as AWS and Microsoft Azure. At least 3 years of experience in people leadership, preferably with experience leading a team of five or more. A strong understanding of SaaS business models and cloud-based service delivery. Proven experience managing KPIs, SLAs, OLAs, operational performance, and customer outcomes. A proven track record of leading operational transformation and process improvement initiatives. Fluency in Norwegian and English, both written and spoken. What’s in it for you? 💜 Join our growth journey: Work with over 800 passionate teammates across Finland, Sweden, Norway and Malaysia at a friendly, flexible, and evolving tech company. 💜 Own your path: Grow in the direction that fits your ambitions. We offer a yearly individual development budget plus unlimited access to LinkedIn Learning in addition to everyday learning opportunities within your own role. **💜 Make a meaningful impact:**Every day, tens of thousands of customers rely on us to keep their businesses running. And we show up---not only for our customers, but for the planet. According to t

Want to know if you're a fit? Check your CV against this role — free, in 30 seconds.

Most-requested skills in Norway

Based on 25 Norway vacancies that list requirements, these are the skills employers ask for most often.

• Stakeholder Management48% of postings
• Leadership36% of postings
• Project Management32% of postings
• Strategy32% of postings
• Budgeting16% of postings
• KPI16% of postings
• Coaching12% of postings
• P&L8% of postings

Similar jobs

• Senior Manager, Corporate Strategy · STATKRAFT SF
• Elkjøp søker Inside Sales Manager B2B · ELKJØP NORGE HOVEDKONTOR
• Elkjøp søker Account Manager B2B · ELKJØP NORGE HOVEDKONTOR
• Helly Hansen is looking for a Certification Manager - workwear · HELLY HANSEN AS
• AREA COACH (area manager) · KFC Norge
• Business Development Manager – Harsh Environment · SKY REKRUTTERING AS