Business Application IT Process/Problem Manager
Canon · AMSTELVEEN
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- Company
- Canon
- Location
- AMSTELVEEN
- Posted
- July 23, 2026
About this job
This role is critical in enabling the transition from a reactive incident management approach to a proactive, insight-driven problem management model, ensuring long-term resolution of underlying issues and improved service performance. Key Responsibilities Problem Management Ownership • Lead and own the end-to-end Problem Management lifecycle (identification → RCA → fix → closure) • Conduct and govern Root Cause Analysis (RCA) for major and recurring incidents • Drive permanent resolution of underlying issues, reducing incident recurrence Service Stability & Continuous Improvement • Perform trend analysis to identify recurring issues and systemic improvements • Drive initiatives that improve service reliability, resilience, and performance • Manage and prioritize the problem backlog and…
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