Help Desk Specialist

Max Mara Fashion Group · Reggio Emilia, Emilia-Romagna, Italy

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Company
Max Mara Fashion Group
Location
Reggio Emilia, Emilia-Romagna, Italy
Employment type
Full-time
Posted
July 23, 2026

About this job

The Help Desk Specialist is responsible for providing effective and timely first-level support to corporate office and retail network users, ensuring the resolution of technical issues and business continuity. The candidate will act as the primary point of contact for internal clients, managing requests via phone or email and guiding users through problem resolution using an analytical and proactive approach. First-Line Support: Acts as the primary interface for first-level technical assistance, analyzing requests and initiating remote diagnostic procedures. Incident Management: Identifies the most effective solutions to ensure operational continuity, guiding users through resolution or escalating unresolved issues to the appropriate IT functions. Monitoring & Communication: Monitors the p…

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Salaries in Italy

Based on 613 postings that disclose pay.

Median salarygross / year
€39,500
€30,000Typical range€52,000

Estimated from advertised pay across our sources — indicative gross annual figures, not an offer.

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Help Desk Specialist — Max Mara Fashion Group | NewLuxJob