IT Operations Support

Kong · Milan

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Company
Kong
Location
Milan
Employment type
Full-time
Posted
September 1, 2026

About this job

- Act as a critical driver for enterprise efficiency and resolve user incidents with urgency while supporting our core cloud environment. - Manage the employee IT lifecycle, including zero-touch device enrollment, configuration profiling using Iru, and access administration in Okta and Google Workspace. - Play a key role in software governance for core collaboration tools (Slack, Zoom), monitor endpoints via CrowdStrike, and ensure the availability of multi-cloud and network infrastructure (AWS, Azure, GCP, DNS). - Support a fast-paced environment at the intersection of customer service, security operations, and systems administration. What You’ll Do: - Resolve incoming employee technical requests quickly, keep ticket queues clean, and maintain strict SLAs.…

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