In Store Customer Experience Specialist - Boutique Milano
Hermes · Milano, Milano, Italy
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- Company
- Hermes
- Location
- Milano, Milano, Italy
- Posted
- July 28, 2026
About this job
GENERAL ROLE The In Store Customer Experience Specialist is in charge in developing and delivering the most memorable journey for clients, embodying the Brand values to provide heartfelt and bespoke attention to customers. MAIN RESPONSABILITIES Embody values and culture, showing highest integrity and ethical behaviour, proactively promoting the same attitude and passion; Monitor appointments, waiting times, etc through observation and ad hoc analysis to proactively suggest ideas to the manager for the continuous improvement of the customer experience; Oversee and update the store calendar of events and appointments; Handle aftersales requests and delivery services; Assist clients and support sales colleagues in complex situations regarding returns and reservations, etc; Ensure the store is…
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