Contact Centre Performance Analyst

ESB · Wilton, Cork, D

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Company
ESB
Location
Wilton, Cork, D
Salary
€49,000 - €56,000
Posted
July 23, 2026

About this job

Position Description The ESB Networks Contact Centre plays a crucial role in delivering excellent customer service nationwide. As ESB continues its transition toward a more data‑driven organisation, high‑quality insights into customer interactions and operational performance are essential. The Contact Centre Performance Analyst will support this transition by analysing operational, telephony, customer and workforce data to provide timely insights that directly inform operational decisions and performance management, effectiveness, and customer experience. This role also incorporates responsibilities aligned with the National Customer Contact Centre’s drive to become more data driven, including supporting data integrity, diagnosing reporting issues, and working closely with the Networks…

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