Quality Analyst, Premium Support (German/English)
Airbnb · Ireland
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- Company
- Airbnb
- Location
- Ireland
- Salary
- €51.000 — €60.000
- Posted
- July 9, 2026
About this job
Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. The Difference You Will Make As the Quality Insights Analyst for Premium Support, you will play a critical role in elevating service excellence by ensuring that every customer interaction meets the highest standards of luxury hospitality, personalized engagement, and swift/seamless issue resolution. You will be responsible for monitoring service quality, evaluating performance, and conducting transaction monitoring and root cause anal…
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