Member Experience Training & Quality Coordinator - UK
Neko Health · London
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- Company
- Neko Health
- Location
- London
- Posted
- August 28, 2026
About this job
Role Purpose The Member Experience Training & Quality Coordinator makes the Neko member experience standard real on the ground. You deliver our member experience training to teams across the business, primarily clinic teams and centralised support teams, and you run the quality assurance activity that tells us whether the standard is actually landing in practice. This is a delivery role at the heart of a live culture change programme. You will facilitate training that shifts mindset, not just process, run experience audits against CARE and the Member First Manifesto, and turn what you see into coaching and improvement. As markets scale, you keep the standard consistent across every site and cohort, and rising over time.…
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