Customer Service & Operations Manager
Quantum · Maidstone (hybrid)
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- Company
- Quantum
- Location
- Maidstone (hybrid)
- Posted
- August 8, 2026
About this job
The Role Our Customer Operations team is growing! We’re looking for a Customer Service & Operations Manager to join our team in Maidstone. In this role you will lead and scale our customer support function across the Cashback and Custard brands, turning manual, reactive processes into an efficient, automated operation that protects customers, prevents fraud and gets every payout right first time. Key Responsibilities Lead, coach and scale a remote customer service team, setting clear KPIs, coverage and a culture of accountability Own the end-to-end customer experience, driving measurable gains in NPS, CSAT, retention and resolution times Own customer fraud, abuse and risk, building detection frameworks and automating manual review with our technology teams Drive automation across service…
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