Project Manager Customer Service (all genders)

ABOUT YOU SE & Co. KG · Hamburg, HH, Germany

Don’t apply blind. See how your CV matches Manager first — free, in 30 seconds.

Check my CV — freeApply on the company’s website ↗

You will continue to the employer’s original posting.

Company
ABOUT YOU SE & Co. KG
Location
Hamburg, HH, Germany
Employment type
Full-time
Posted
August 6, 2026

About this job

Lead the implementation, rollout, and continuous optimization of new technologies, strategic initiatives, and customer service tools across the customer service ecosystem Own the end-to-end planning, structuring, and execution of strategic projects to improve customer service systems, processes, and operational efficiency Drive the evolution of customer support by translating strategic initiatives into scalable operational solutions Act as the central point of contact between operational stakeholders (Controlling, BPOs, Team Leads) and technical teams (IT, Product, Developers), ensuring clear communication and alignment Analyze operational bottlenecks, gather business requirements, and translate them into actionable project scopes and technical requirements Coordinate testing, documentatio…

This is a short summary. Want to know if you're a fit? Check your CV against this role — free, in 30 seconds.

Manager salaries in Germany

Based on 1,004 postings that disclose pay.

Median salarygross / year
€61,500
€45,000Typical range€77,500

Estimated from advertised pay across our sources — indicative gross annual figures, not an offer.

Similar jobs

See if your CV fits this job

Paste your CV for an instant match score against this role — and get a tailored cover letter in one click.

  • Instant match score for this role
  • Tailored cover letter in one click
  • Free — no credit card
Check my CV — free
Project Manager Customer Service (all genders) — ABOUT YOU SE & Co. KG | NewLuxJob