Customer Service Manager (Automation & AI) (all genders)

About this job

Administer and manage the customer service tool landscape, with a strong focus on Zendesk, ensuring smooth daily operations, system stability, and secure user access management Drive the ongoing development and optimization of CRM systems through AI integration, automation, and process improvements Design, test, deploy, and continuously optimize AI agents, chatbots, and automated workflows to increase operational efficiency and improve customer and agent experiences Build and maintain integrations between customer service platforms and third-party systems using APIs (REST, Webhooks) and automation platforms (e.g. Make, low-code solutions) Analyze operational performance metrics and conversational data to identify friction points and opportunities for CX and AX improvements Translate…

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Manager salaries in Germany

Based on 798 postings that disclose pay.

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