Customer Relations Expert (All Genders) - Dutch market focus
Zalando · Berlin
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- Company
- Zalando
- Location
- Berlin
- Employment type
- Full-time
- Posted
- June 15, 2026
About this job
THE ROLE & THE TEAM As a Customer Relations Expert, you’ll go beyond frontline support to own the resolution of our most complex and sensitive customer cases. This is not just a contact-handling role — it's a critical position at the intersection of customer experience, quality assurance, and continuous improvement. You’ll take the lead on escalated and complex cases, often working outside of standard guidelines to deliver fair, brand-aligned resolutions through close collaboration with internal teams like Legal, Logistics, Payments, and CXM Quality, as well as with our external service providers. Your focus will be twofold: delivering meaningful outcomes for customers, and driving quality across our operations.…
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Customer Support salaries in Germany
Based on 126 postings that disclose pay.
Estimated from advertised pay across our sources — indicative gross annual figures, not an offer.
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