Team Lead Support (2nd & 3rd Level) (m/f/d)
SIDES (SimplyDelivery GmbH) · Berlin
You will continue to the employer’s original posting.
- Company
- SIDES (SimplyDelivery GmbH)
- Location
- Berlin
- Posted
- May 22, 2026
About this job
Your mission As the Team Lead Support (2nd & 3rd Level), you will play a key role in ensuring technical excellence and operational reliability across SIDES’ product ecosystem. You will lead a team of experienced technical specialists, act as the escalation point for complex cases, and serve as the link between Customer Support, DevOps, and Product Engineering. This role combines leadership, hands-on technical expertise, and process ownership to deliver outstanding customer experiences and system stability. Key Responsibilities: Team Leadership & Development Lead, mentor, and develop the 2nd & 3rd Level Support team, fostering ownership, expertise, and customer focus. Contribute to onboarding and continuous training initiatives within the Support department. Technical Escalation & Incident …
This is a short summary. The full description is on the employer’s page.
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