Director, Customer Support Network Strategy, Service Design & Workforce Management
Woltglobal2 · Berlin
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- Company
- Woltglobal2
- Location
- Berlin
- Posted
- August 19, 2026
About this job
Wolt and Roo operate under the DoorDash umbrella, and Customer Support sits at the intersection of brand experience, unit economics and long-term growth. This role owns the strategy on: Where should we operate support, at what scale, and at what cost, across a rolling multi-year horizon? How do we architect frontline service design to be AI-ready as frontline tooling evolves, deliver best-in-class customer experience, and remain cost-efficient? How do we manage our workforce with precision, eliminating waste, consolidating overlapping structures, and continuously improving headcount efficiency through automation and org redesign? This is a permanent leadership role.…
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Customer Support salaries in Germany
Based on 122 postings that disclose pay.
Estimated from advertised pay across our sources — indicative gross annual figures, not an offer.
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