Senior Lead Process Management
Back Market · Paris
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- Company
- Back Market
- Location
- Paris
- Employment type
- Full-time
- Posted
- July 8, 2026
About this job
ABOUT THE TEAM: The Care Operations Manager team is critical to our mission. We own the end to end after-sales customer experience (CX), ensuring our agent processes are seamless, efficient, and customer centric. We work cross-functionally with Product, Tech, and other Operations teams to design and optimize the customer journey, leverage automation, and drive significant CX improvements. ABOUT THE ROLE: We are looking for a strategic and hands on Senior Lead Process Management to lead our team of Care Operations Managers, responsible for the CX of their own vertical. You will be responsible for defining the vision, strategy, and prioritization of the roadmap for process improvements You will act as the key leader driving the evolution of our customer support processes, tooling, and…
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