Player Experience Specialist (AI & Automation)
Sorare · Paris
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- Company
- Sorare
- Location
- Paris
- Employment type
- Full-time
- Posted
- July 6, 2026
About this job
WHAT YOU'LL DO - Support players through our ticketing platform (Zendesk), providing thoughtful, accurate and empathetic assistance at high volume. - Investigate account-related issues using internal tools and administrative systems. - Keep our service standards high: protect first response and resolution times, and help lift CSAT. - Escalate complex issues to the right internal teams, keeping escalations clean and well-documented. - Spot recurring issues and patterns, and turn them into opportunities to automate: improve our chatbot, automated Zendesk responses and Help Center so players get answers faster and fewer tickets reach the queue. - Work hand in hand with the tech team on support tooling and automation, using AI tools to make yourself and the team more efficient.…
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Salaries in Paris
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