Self Service Experience Lead
Trustpilot · Copenhagen
Don’t apply blind. See how your CV matches this role first — free, in 30 seconds.
You will continue to the employer’s original posting.
- Company
- Trustpilot
- Location
- Copenhagen
- Posted
- August 18, 2026
About this job
The Self-Service Experience Lead owns the self-service experience layer that coordinates across Trustpilot's customer-facing AI, knowledge, and digital experience surfaces, including the Help Center. As Trustpilot's self-service capability matures, this role provides the vital orchestration function ensuring AI agents, a governed knowledge base, and digital experience tooling work together toward a shared, inclusive goal: helping all customers effortlessly resolve their needs without requiring human intervention. Sitting within our Digital Customer Support team, your mission is to bring our "Smart Tools, Trusted Help" vision to life.…
This is a short summary. Want to know if you're a fit? Check your CV against this role — free, in 30 seconds.
See if your CV fits this job
Paste your CV for an instant match score against this role — and get a tailored cover letter in one click.
- Instant match score for this role
- Tailored cover letter in one click
- Free — no credit card