Team Lead, Customer Experience (m/f/d) - B2B

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Join us now as Team Lead, Customer Experience (m/f/d) in our B2B team Hamburg | Fulltime Let’s DELIVER together: The Team Leader in Customer Experience is responsible for leading a team of customer service agents to deliver an exceptional customer experience for our Stores, partners and market’s teams. This role ensures high performance through training, continuous process optimization, and fostering a culture of excellence on both channels. The Team Lead will also drive continuous improvement initiatives, maintain service quality, and align team objectives with business goals. Additionally, the TL is a bridge between different stakeholders of the organization ensuring seamless coordination, driving operational excellence, and maximizing with and end-to-end approach, customer satisfaction…

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