German-Speaking Customer Experts for a Web shop - Work In Greece

Over deze vacature

Mercier Consultancy MD is seeking motivated German-Speaking Customer Experts to join our team supporting a leading web shop in Greece. In this role, you will provide exceptional customer service to German-speaking customers, assisting them with inquiries related to online shopping, orders, returns, and product information. Key Responsibilities Deliver professional and friendly customer support to German-speaking clients via phone, email, and chat regarding webshop products, orders, payments, and returns. Assist customers in resolving issues with orders, payment processing, delivery, and product inquiries promptly and efficiently. Maintain accurate records of customer communications and transactions using CRM systems. Collaborate with logistics, sales, and technical teams to ensure timely r…

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