Tech Support Engineer (f/m/n)

Over deze vacature

Diagnose faults on workstations, peripherals, and office equipment. Install and configure Windows/macOS systems in compliance with IT policies. Maintain equipment (printers, video conferencing, digital displays). Coordinate with the Hardware Asset Management team for repairs and replacements. Prepare workstations and access for new employees. Train users on essential tools and IT best practices. Assist with VPN access issues, MFA, and network connectivity. Create and manage guest Wi-Fi accounts and secure access. Prioritise and process tickets in the ITSM tool (JIRA, ServiceNow). Document resolution steps to ensure traceability. Escalate complex incidents to specialist teams. Proactively communicate about outages and service interruptions. Write guides and FAQs for users.…

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Ingenieur-salarissen in Nederland

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