French-Speaking Customer Experts for messaging app - Work In Greece

Over deze vacature

Mercier Consultancy MD is excited to offer an opportunity for French-Speaking Customer Experts to join our team supporting a popular messaging app in Greece. In this role, you will provide exceptional support and assistance to French-speaking users, helping them with app features, troubleshooting, and user queries to ensure an excellent customer experience. Key Responsibilities Respond to French-speaking users' inquiries via phone, email, and chat regarding messaging app features, account issues, and technical support. Troubleshoot and resolve user problems efficiently, ensuring a high level of customer satisfaction. Maintain detailed and accurate records of user interactions in the CRM system. Collaborate with product and technical teams to escalate and resolve complex issues. Stay inform…

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