Senior Software Engineer - Customer Experience Platform

À propos de ce poste

*** The successful candidate must be registered as self-employed in Ireland and handle all local tax and social security responsibilities, as the company does not have a payroll entity there. ABOUT THE TEAM The Customer Experience (CX) Product team owns the entire post-booking journey, from the moment a trip is booked through changes, disruptions, refunds, and customer support interactions. We build and operate the systems that enable fast, high-quality support at scale, including: - Customer self-serve experiences within the Hopper app and partner-integrated flows - Internal agent platforms that enable efficient, high-quality human resolution - HTS Assist, Hopper’s flagship agentic AI platform, used internally and offered as a B2B solution for global travel partners Together, these platfo…

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