Support Engineer (Operations & Maintenance) - Germany

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Your mission Hello there and a warm welcome to Sungrow! We have an exciting opportunity for you to join our Operations & Maintenance team as a Support Engineer. Curious about what this role entails? Let’s dive in: Establish and continuously improve software maintenance processes, standards, and SLA mechanisms. Build and maintain a knowledge base, FAQs, and incident review systems to boost team efficiency. Coordinate maintenance activities to ensure fast resolution of issues from customers and internal teams. Define response strategies based on issue severity and escalate critical problems promptly. Monitor version quality and analyze defect trends to drive product improvements. Collaborate with R&D, delivery, product, and sales teams to accelerate issue resolution and enhance customer sati…

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