In-Country Service Delivery Manager

Sobre este empleo

Unilabs is implementing a Global Shared Services Centre (GSSC) to centralise core IT services while retaining essential in-country capabilities aligned to regulatory, business, and operational needs. The In-Country Service Delivery Manager (ICSDM) is a key enabler of this operating model. The role is accountable for embedding global services into the country, completing operational run transfer, and ensuring a stable, high-quality end-to-end service for the business. The ICSDM acts as the single authority in-market for IT service outcomes, serving as the bridge between the GSSC, global service towers, retained local services, suppliers, and business stakeholders. The In-Country Service Delivery Manager is accountable for embedding the GSSC operating model within the market, ensuring stable…

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