BPO Team Leader - Spanish

Sobre este empleo

Our client is looking for a Team Leader to manage its operations team within a medical assistance service. The ideal candidate has experience leading teams in a call centre, contact centre, customer service environment, or assistance operations. Main responsibilities Supervise daily operations, identify improvements, and resolve incidents. Support team members with complex medical assistance cases and periods of high demand. Train, coach, motivate, and evaluate team members. Organise operational planning and optimise staffing and resources. Monitor productivity, quality, and operational performance indicators (KPIs). Collaborate with other departments to improve customer experience and service efficiency. Help achieve productivity targets and control operational costs.…

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Salarios en España

Basado en 1562 ofertas que indican el salario.

Estimado a partir del salario anunciado en nuestras fuentes: cifras brutas anuales orientativas, no una oferta.

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