German Customer Service | Financial Institution
speakit · Madrid, Community of Madrid, Spain
Continuarás en la oferta original de la empresa.
- Empresa
- speakit
- Ubicación
- Madrid, Community of Madrid, Spain
- Tipo de contrato
- Jornada completa
- Publicado
- 25 de septiembre de 2025
Sobre este empleo
Do you have a native level of German? Would you like to work in one of the most prestigious companies in the financial sector? Then this interests you! Your mission will be to provide customer service in the German and English language, both by phone and email, for an important financial institution. Responsibilities: Handle incoming customer inquiries via phone, email, chat, and/or social media in German and English. Provide accurate information about products, services, orders, or policies. Resolve customer issues efficiently, ensuring a positive experience and maintaining high satisfaction levels. Document customer interactions in the CRM system, ensuring records are accurate and up to date. Escalate complex issues to the appropriate department or supervisor when necessary. Follow up wi…
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