Onsite Support Engineer (Barcelona, 1st/2nd Level Support, English)

Sobre este empleo

We are currently looking for an IT Onsite Support Technician to support end-users in a professional and regulated environment in Barcelona. Tasks and Responsibilities Provide first and second level IT support (hardware, software, mobile devices, and peripherals) Act as the primary onsite point of contact for end-user IT issues Troubleshoot incidents and service requests via ticketing system (ServiceNow) Deliver prompt and professional user support (desk-side and remote) Document all activities and resolutions accurately in the ticketing system Support IT onboarding for new employees (equipment setup, user guidance) Maintain and contribute to knowledge base documentation Support continuous service improvement initiatives

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