Service Delivery Lead - User Support

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About the team: User Support sits within Fever’s Operations organisation and is the customer contact centre supporting users across Fever’s White Label solutions. The team works with partners around the world to deliver customer support across multiple channels, markets, languages and operating hours. With around 100 people across Support Team Leads, Tier 2 specialists and frontline agents, the organisation operates across morning, afternoon and night shifts to provide consistent and high-quality support at scale. About the role: We are looking for a Support Delivery Lead to oversee the day-to-day operational delivery of Fever’s User Support organisation supporting White Label solutions.…

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