Technical Support Specialist

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Job Description – Technical Support Specialist The Technical Support Specialist is responsible for providing configuration support, troubleshooting, and technical guidance to customers using company software solutions. This role involves monitoring and responding to Freshdesk tickets within defined SLAs, investigating system and configuration issues, and ensuring timely resolution of customer inquiries. Key responsibilities include configuring system settings, building and maintaining custom forms, and managing integrations and data processes using tools such as SQL and XML (as applicable). The specialist works directly with global customers, offering proactive support, guidance, and occasional training to ensure optimal system use.…

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Competencias más demandadas en España

Según 381 ofertas en España que detallan sus requisitos, estas son las competencias más pedidas por las empresas.

• Communication52% de las ofertas
• CRM41% de las ofertas
• Troubleshooting38% de las ofertas
• English23% de las ofertas
• Live Chat16% de las ofertas
• German11% de las ofertas
• Ticketing6% de las ofertas
• Salesforce3% de las ofertas

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