Case Management Team Lead ( Amazon or E-commerce)

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Case Management Team Lead Location: Remote/ Eastern Europe Schedule: Full-time, Monday - Friday. 9AM - 5PM PST Salary: $10 - $20 The Team Lead, Case Management is a first-line people manager accountable for the daily performance of a team of Case Specialists who file, work, and escalate Amazon Seller Support cases on behalf of our clients. This role owns case throughput, resolution quality, and escalation discipline, while coaching Specialists from foundational case handling through complex multi-thread escalations. The Team Lead is the primary bridge between the Case Management function and Account Management, Listing Management, and FBA Resolution teams when issues cross functional lines. Key Responsibilities: Supervises 4-8 Case Specialists (I/II/III), including 1:1s, goal setting, perf…

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