Client Service Representative

Sobre este empleo

Role overview: Client Relationship Management: Serve as the primary contact for assigned clients, ensuring proximity and responsiveness to their needs. This includes guiding clients through FundSettle browser usage and SWIFT reporting tools Operational Oversight: Monitor and support daily operations such as order processing, transfer handling, and corporate actions. Ensure timely confirmations and proactive issue resolution. Escalation Handling: Act as the first escalation point for operational issues, coordinating with internal teams to resolve discrepancies. Voice of the Customer: Represent client interests in internal forums, contributing to service improvements and operational feedback loops Key responsibilities: Process customer orders and inquiries via phone, email, and other channel…

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