Specialist, Customer Experience (m/f/d)

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Join us now as Specialist, Customer Experience (m/f/d) Hamburg | Fulltime Let’s DELIVER together: The B2B Specialist plays a central role in supporting and optimizing customer experience processes, with a strong focus on systems rollouts, process improvements, and cross-team collaboration. This position acts as a key resource for supporting the implementation of new tools and systems, such as SAP, by providing expertise, training, and support to colleagues, while also identifying and addressing process gaps to ensure smooth operations. In addition, the role holds ownership for key operational metrics by ensuring call and email queues are effectively supported and continuously optimized, while identifying root causes of recurring contacts and driving initiatives that reduce overall contact…

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