Technical Support Specialist

Iwwer dës Plaz

Job Description – Technical Support Specialist The Technical Support Specialist is responsible for providing configuration support, troubleshooting, and technical guidance to customers using company software solutions. This role involves monitoring and responding to Freshdesk tickets within defined SLAs, investigating system and configuration issues, and ensuring timely resolution of customer inquiries. Key responsibilities include configuring system settings, building and maintaining custom forms, and managing integrations and data processes using tools such as SQL and XML (as applicable). The specialist works directly with global customers, offering proactive support, guidance, and occasional training to ensure optimal system use. In some cases, this role may serve as a dedicated point o…

Dat ass eng kuerz Resumé. Wëllt Dir wëssen ob Dir passt? Préift Äre CV fir dës Plaz — gratis, an 30 Sekonnen.

Ähnlech Joben

• Danish, Customer Support Agent (Automotive, Hybrid) · Bosch Group
• Dutch Customer Service Representative | Fully Paid Relocation to Sofia, Bulgaria · Mercier Consultancy Group
• Customer Care Specialist - Spend - Spanish Speaker · Perk
• Danish Speaking Customer Support Analyst in a Fintech Account - work in sofia · Patrique Mercier Recruitment By Nellie
• Arabic Speaking Player Support for Riot Games Account - Sofia, Bulgaria · Patrique Mercier Recruitment By Nellie
• Customer Care Team Leader - Spend Platform · Perk