Vice President - GBS Customer Administration \& Operations

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We are seeking a VP GBS Customer Admin & Operation to build and lead in scope Quote-to-Cash operations, to ensure reliable and consistent service delivery across all in-scope processes. The role will shape operating model, service scope, governance, and ways of working within GBS. It translates globally defined strategy, processes, and policies into scalable day-to-day operations, while driving service quality, continuous improvement, innovation and digital delivery. Reporting to the SVP Global Business Services, and the role is part of the GBS leadership team. WHAT YOU’LL DO Lead WalWil GBS Customer Admin & Operation teams globally Lead relevant Customer Admin & Operation teams across current and future GBS delivery locations as the model matures. Take an active part in shaping GBS overal…

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