Service Operations Business Analyst

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At UniSystems, we are working towards turning digital visions into reality. We are continuously growing and we are looking for a Service Operations Business Analyst to join our UniQue team in Brussels! What will you be doing in this role: Track, analyze, and report SLA and KPI performance across customers and services. Identify service risks, trends, breaches, and improvement opportunities through regular reporting. Work closely with account managers to support customer reviews, renewals, and commercial discussions. Validate billing data to ensure invoicing reflects the correct number of managed devices, services, and contract scope. Maintain accurate service inventories, commercial records, and contract-related data. Coordinate with partners to secure best pricing, discounts, rebates, and…

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