Complaints Champion

Über diese Stelle

If you love digging into operational processes, understanding where things might have gone wrong and then putting them right, working across several teams and upholding exceptional service levels, then you could be just right for a Complaints Champion role. Your mission Your mission will be to uphold great service levels for our customers and ensure iwoca is learning from the complaints we receive. You’ll achieve this by: Investigating customer complaints, ensuring they are dealt with in a timely manner Listening to customer calls Reviewing operations agent’s notes Understanding company wide processes Liaising with other teams/ stakeholders in the business Writing complaint responses, ensuring they include findings from the investigation, but also align with our tone of voice Feeding back…

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